CSSI Admissions Office Manager & Campus Visit Coordinator

Bemidji State University (BSU) invites qualified applicants to join our team as an Admissions Office Manager & Campus Visit Coordinator (CSSI). The Admissions Office Manager & Campus Visit Coordinator is primarily responsible for managing the reservations and logistics for visiting students/families, individual and group tours, faculty appointments, and support for all Office of Admissions visit events (Campus Previews, Academic Open Houses, New Student Registration, and more). Extensive scheduling and coordination of University Ambassadors is required to effectively serve our campus visitors. This position also participates in the planning and implementation of activities/tasks/communications that result in moving students through the BSU Enrollment Funnels and leveraging our Customer Relationship Management (CRM). The Enrollment Funnel includes the following critical processes: Prospect Generation, Inquiry Management, Application Development, Admission to Enrollment. The primary objective is to provide hosting services, as well as technical and system support to allow staff to meet or exceed enrollment goals established by the administration.

Responsibilities of the Admissions Office Manager & Campus Visit Coordinator include: 

• Campus Visit Coordination.
  • Supporting the Assistant Director in coordination of prospective students/family campus visit programs. Responsibilities include inbound and outbound communications, tracking, schedules, faculty appointments, room reservations, supplies & swag, campus food service requests, University Ambassador scheduling, training, and daily oversight, staffing the front Admissions desk, and visiting program follow-up/review. Programs include daily campus tours, Campus Previews, Academic Open Houses, New Student Registration, group tours, special request tours, and all other prospective visit events needed by the Office of Admissions. This position will be available to meet with prospective students and families if admissions representatives are unavailable. While maintaining data privacy standards (FERPA), manage high-level office correspondence with campus departments, staff, and external customers/individuals. This includes in-person, email, phone, and mail communications. Answering questions, assisting with sending timely information, and resolving customer issues. This will also include the use of Slate CRM. Percentage of Time: 60%

• Admissions Systems Data Management.
  • Maintaining accurate and timely data in Minnesota State Colleges and Universities (Mn State) Integrated Statewide Resources System (ISRS) system, Slate (CRM), Image Now, and Microsoft Office - focusing on accuracy. Providing necessary support to University Ambassadors to utilize these systems. Assisting in the receipt, scanning, and uploading all transcripts for the office. Percentage of time: 20%
• Providing administrative support/other duties as assigned.
  • Includes purchase orders/P Card, bulk mailings, inventory control, printing material ordering, swag and Marketplace/Workday assistance for the division of Enrollment Management at BSU. Percentage of time: 20%

• Data entry skills sufficient to maintain accurate budget records and reports.
• Customer service skills sufficient to effectively communicate on the phone, in person, and online, to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
• Skill in using word processing sufficient to use software such as Microsoft Word, to prepare, edit and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Skill in using spreadsheet applications, such as Microsoft Excel, to enter, compile, store and retrieve data. 

• Bachelor’s Degree (Management Information Systems, Accounting, Computer Science, or Business Administration preferred).
• Experience using student data management systems such as Integrated Student Records System (ISRS), CRMs, and ImageNow.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) and the legal responsibilities of protecting the confidentiality of student educational records in your possession.
• A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.

External Applicants: Apply for Vacancy Posting JR0000000779, on our career site: https://mn.gov/mmb/careers/search-for-jobs/ or at https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Bemidji/CSSI---Admissions-Office-Manager---Campus-Visit-Coord_JR0000000952.
 
Internal Applicants: All current employees will need to log in to the career site in Workday to apply for a position. Employees will search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

If you have any questions, please contact Mary Miller at mary.miller@bemidjistate.edu